Calling our office can solve many problems. If you have an emergency, please say so!
Please try to call during office hours. Always have a pencil and paper ready when you call and be prepared to give the following information: Child’s name, age, symptoms, temperature, and any special problem such as a heart defects, etc. Treatments given before calling (include all prescription and non-prescription medications) and what response you have gotten.
During regular office hours, my staff can answer your minor questions, but will always consult with me. If your child’s problem requires my attention, I will call you back as soon as possible. If you have an emergency, please say so.
After office hours, an answering service will answer the call. Monday through Friday evening from 5 pm to 10 pm trained nurses will screen your calls and provide answers based on guidelines our practice has reviewed. Hospital and complicated calls will trigger consults with the on call pediatrician. Non-emergency calls will be returned within an hour. Emergency calls have priority and will be returned as soon as possible.